Frequently Asked Questions
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Important Notes
・Christmas cakes are not available for same-day purchase. Orders can only be placed online.
・Christmas bakery items are available for over-the-counter purchase as well as advance online reservations.
・All Christmas cakes and bakery items are limited in quantity and will end once sold out.
・Discounts and benefits, including Marriott Bonvoy, cannot be applied. -
Regarding Room Service
During your stay, Christmas cakes are also available via room service with advance reservation. Guests wishing to order via room service, please click here.
*Please note that Christmas bakery items cannot be ordered via room service. -
Regarding Changes
Please cancel your initial booking first and then make a new reservation.
*Please note that your desired item may already be sold out at the time of re-booking.
*For last-minute changes after 5:00 PM two days prior to your pick-up date, please contact us directly by phone.
TEL: 047-355-5555 -
Regarding Cancellations
Cancellations are free of charge up to 5:00 PM two days prior to your pick-up date.
Please note that no cancellations will be accepted after this deadline.
Example: For pick-up on December 22nd
Up to 5:00 PM on December20th ─── Free of charge
After 5:00 PM on December 20th ─── 100% (Full charge) -
Inquiries
For inquiries, please contact us at the following email address.
Email: fbdepart.sgtb@sheraton.com